All educators are expected to keep themselves informed of and abide by all Tenement Museum policies and protocols. The Education Associate for Educator Management will make all policies and protocols available to educators at the beginning of their employment. These include this document, the Emergency Response and Recovery Plan, the Code of Ethics, the Employee Handbook, and the Staff Manual. Educators who do not have copies of these documents should get them immediately from the Education Associate for Educator Management.

The key policies and protocols that are especially important for educators are outlined below.

1. Library: Per-diem staff members may borrow books from the in-house library after learning their third program. In order to maintain the availability of books, please observe the following procedures:
   1. Please borrow no more than one book at a time.
   2. Books may be checked-out for a maximum of three weeks, after which they must be renewed.
   3. Books can only be checked out by the VP of Collections and Education, Collections Manager, or Research Manager. Please bring the book to one of them. They will fill out the card in the back of the book and place it in the Book Circulation Box.
   4. When returning a book, please leave it with one of the people listed above. They will indicate the return on the book card and replace the card in the appropriate book. They will return the book to its place on the shelves.
   5. Please do not use "post it" notes or mark books with pen, pencil, or highlighter.

2. Material/Building Maintenance: Educators must leave the apartments in good order for the next tour. This includes closing doors and putting handouts and folding chairs back in their proper place. Educators should also remember to return any materials used during the tour, including Assistive Listening Devices and fans, to the Visitors Center. Please dispose of all trash in accordance with the posted recycling guidelines.

3. Nametags: Educators must always wear their nametags while working. Nametags located in a metal bucket in the Visitors Center. Please return it to the bucket at the end of the day. If you need a new nametag, please notify an Education Department member.

4. Reserving Tickets to Observe Tours: Ticket reservations for observing tours should be made through the person in the Education Department who has been assigned to guide the educator through the training process. This should happen no later than 10:00 AM on the day the educator plans to observe the tour.

5. Supervision: All per-diem Educators work under the direct supervision of the Education Associate for Educator Management or, on the weekends, the appropriate weekend coordinator. Costumed interpreters are supervised by the Education Associate for Access. Dialogue facilitators and Shared Journeys Educators are supervised by the Education Associate for Contemporary Immigrant Perspectives.

6. Schedule:
   1. Weekday Educator Schedule: The Education Assistant schedules educators for weekday public and private tours. Educators are responsible for sending him/her their availability for the following week by noon on Wednesday. Educators are scheduled based on availability, which tours they know, and the amount of tours being offered that week. The schedule is sent out by email by Friday for the following week (Monday-Friday). Educators who do not have internet access will receive a phone call by Friday letting them know when they are scheduled to work. If an educator cannot do one of his/her assigned tours, s/he is responsible for finding a replacement and letting the Education Assistant know immediately who the replacement will be so the schedule can be updated.
      
      
   2. Weekend Educator Schedule:
      1. Educators sign themselves up to work on the weekends. The sign up book is in the Visitors Center, and new time sheets are put in the book six weeks in advance (for instance, on January 15 for March). At that time, educators can sign up for six weekend slots. Four weeks in advance of the month, educators can sign up for any tour slots that are still available. A typical weekend tour slot is either four or five tours, one tour every 90 minutes. With permission of the tour coordinator for that particular day, educators may sign up for half of a slot.
      2. If all the slots are taken on day an educator wants to work, s/he should add his/her name to the wait list. S/he will be contacted if one of the people scheduled to work cannot come in.
      3. Once an educator writes his/her name on the sign-in sheet, s/he is responsible for coming in to work that day or finding a substitute and immediately letting the appropriate weekend coordinator know who the substitute will be.
      4. Educators who sign up for a weekend slot are expected to be "on call" in case a private group is scheduled in the morning. Private groups are usually at 10:00 AM. If an educator is needed for a morning group, the weekend coordinator will contact him/her at least one day in advance.
      
      
      
   3. Confino Schedule: The Education Associate for Access creates the schedule for the costumed interpreters on a monthly basis. Interpreters should submit their availability to the Education Associate for Access no later than the 15th of each month for the following month. Costumed interpreters will receive the schedule on the Monday of the last full week of each month. Costumed interpreters will receive hours based on their availability to work and the Museum's need for costumed interpreters. Costumed interpreters are responsible for all assigned programs; if a costumed interpreter cannot fulfill a program assignment, she is responsible for obtaining a substitute. If a costumed interpreter wishes to switch hours with or give hours to another costumed interpreter, both parties involved must report the change to the Education Associate for Access. Once the Education Associate for Access has confirmation from both parties, s/he will make appropriate changes to the schedule.

7. Remuneration:
   1. Educators other than costumed interpreters:
      1. Educators are paid $15 per hour for delivering all the tours except the walking tour, for which the pay is $25 per hour.
      2. All educators will be paid for the fifteen minutes before their tour starts, provided that they have arrived and signed in by that time.
      3. If the Education Assistant schedules an educator for an hour or less between tours, the educator will be paid for that time, but educators will be paid for no more than one hour between tours.
      
      
      
   2. Costumed interpreters
      1. Costumed interpreters are paid $23 per hour for playing Victoria Confino.
      2. When conducting any other education program, costumed interpreters are paid the same rate that per-diem educators are paid for that program.
      3. Costumed interpreters are paid $15 per hour for attending their monthly training meetings.
      4. Costumed interpreters will be paid the $23 per hour rate for the fifteen minutes prior to the start of the first Confino program of the day, during which time they must set up the apartment for visitors, and for fifteen minutes following the last program of the day, during which time they must clean up the apartment.
      5. Costumed interpreters are not paid for time they are not working in between scheduled Confino programs.

8. Selling Memberships: Educators are expected to invite visitors to become Museum members on every public tour. At the end of each tour, educators should describe the membership program, explaining that becoming a member helps support the educational programming at the Museum and also comes with many benefits. If visitors seem interested in membership, the educator may walk back with them to the Visitors Center and either: 1) give them a form and explain the membership program; or 2) introduce them to a Visitors Center staff member and tell the staff member that they are interested in learning more about membership.
   1. Some of the benefits of membership include: the ability to make free advance reservations through the membership hotline; receipt of the Museum's electronic newsletter, News from the Tenement Museum; advance notice of new programs; invitations to members-only events; and discounts on Visitors Center purchases.
      
      
   2. Visitors can become members in several ways: in the Visitors Center before or after the tour; on the Museum's website (www.tenement.org); and by calling the Museum's Membership Associate.

9. Timesheets: Timesheets are located in the break room at the Visitors Center at 108 Orchard Street. Educators should sign in upon arrival at work and sign out when they complete the last tour of the day. At the end of the day, Educators should calculate the number of hours worked that day and write the total, rounding to the nearest quarter hour, in the appropriate column in the timesheet. Please use decimals. If the Educator did two different kinds of programs that day (for instance, Shared Journeys and Walking Tours), s/he should total the number of hours spent doing each type of program in the appropriate column. At the end of each pay period, timesheets are reviewed and signed by the Education Associate for Educator Management.

10. Tips: Educators may not accept tips in the form or money or gifts from visitors. If offered tips, educators should encourage visitors to donate the money to the Museum or use it to become a Museum member. If a visitor insists on giving a tip to the educator, the educator must thank the visitor and alert him/her that the tip will be added to the donation jar in the Visitors Center.

11. Training:
    1. Initial training: All per diem educators are required to learn at least three tours and associated activities during their first three months of employment. (Volunteers are only required to learn one tour.) Educators will not be compensated for observing programs or for time spent training to learn a program. The first three months are a probationary period. If an educator has not learned all three tours within the first three months, s/he may be removed from the schedule.
       
       
    2. Ongoing training: In addition to training to lead all of the tours and activities that the Museum offers, educators are required to attend at least nine out of the twelve monthly educator meetings, which are usually held the third Thursday of the month from 6:00-7:30 PM. Educators are paid for attending these meetings. If an educator is unable to attend a meeting, s/he is required to arrange with Cindy to attend one of the regular weekly meetings of the full-time staff, which are held Thursday mornings at 9:30 AM and also to read the meeting minutes, which will be sent out by email. Educators are also required to read thoroughly the Educator Newsletter, which is sent out on a monthly basis, and are responsible for knowing all the information it contains.
       
       
    3. Training for costumed interpreters:
       1. There are separate monthly training meetings for costumed interpreters. Costumed interpreters are required to attend at least nine out of these twelve meetings. Costumed interpreters who cannot attend a costumed interpreter meeting can, with the permission of the Education Associate for Access, arrange to attend an educator meeting or staff meeting instead.
       2. If a costumed interpreter is trained to conduct other education programs, she is expected to attend both the training meeting for costumed interpreters and the educator training meeting.
       3. Costumed interpreters who are not trained to conduct other education meetings are invited, but not required, to attend the monthly educator meetings.
       4. Costumed interpreters will only be compensated for attending the educator meeting if 1) they are attending it to make up for a costumed interpreter meeting; or 2) they are trained to conduct other education programs.

12. Walkie Talkies: Educators should be aware that there are walkie talkies located in 97 Orchard Street that they should use to contact the day's tour coordinator in the case of an emergency. There are walkie talkies located in the Confino apartment under the bed, in the Baldizzi apartment by the CD player, and in the interpreted "ruin" apartment on the third floor by the CD player. These walkie talkies are always in the off position. To turn them on, turn the knob at the top. Press the button on the left side of the unit to talk. The tour coordinator or someone else in the Education Department will respond with assistance.