This position’s primary responsibility is to maintain the highest standards of friendly, helpful, and responsive customer service at all times, with an emphasis on the Tenement Museum’s adult and student group visitors on weekday mornings. Although this position primarily works with the Advance Sales team, it is often asked that this position also assists in the Visitor Center, and will spend part of their time (approximately two days a week) working there during the summer.
·Checking in and directing all group tours at the Visitor Center (up to 150 visitors per time period) along with another associate
·Generating and sending group invoices in order to ensure timely payments
·Assist in booking group tours and provide administrative support to the Reservations and Billing Associates as needed
·Selling advance tickets to museum guests (individual, group and member) while stationed at the Call Center. Is responsible for managing the Call Center on Saturdays and some holidays
·Process group payments at the Visitor Center registers
·Respond in a professional and courteous manner to visitor inquiries. Provide support to all members of the Visitor Services team (individual, group and retail sales).
·Managing ticketing and merchandise registers
·Managing floor traffic by greeting, advising and directing visitors to Museum facilities and answering questions about the Museum and its tours.
·Maintain the highest standards when working with guests to ensure that all guests receive excellent customer service.
·Assist in adding to and reviewing the weekly tour schedule with the Education Department
·Other Administrative Duties as needed
Some call center, visitor services and/or retail experience preferred. The ideal candidate is flexible, possesses excellent communication and problem-solving skills quickly and efficiently. They have the ability to describe Museum programs and to impart Museum policies with accuracy and finesse. Should have experience with crowd-management and coordinating large groups of people, including children.Must be warm and energetic with a professional phone manner and ability to be patient and calm when dealing with challenging customer service issues. Should be a self-starter, be able to work independently, and is responsible and looking to grow in the museum. Must be proficient in Microsoft Office. Experience with ALTRU ticketing systems is a plus. Cash handling experience also a plus.