Jobs


Advance Sales Associate

Share


Apply

JOB DESCRIPTION:
 

 

Full Time, Sunday-Thursday or Tuesday-Saturday , non-exempt union position.  

This position’s primary responsibility is to maintain the highest standards of friendly, helpful, and responsive customer service at all times, with an emphasis on the Tenement Museum’s adult and student group visitors. Although this position primarily works with the Advance Sales team, this position also assists in the Visitor Center.  

Responsibilities include:  

  • Selling advance tickets to museum guests (individual, group and member) while stationed at the Call Center. Is responsible for managing the Call Center on Saturdays and some holidays. 
  • Checking in group tours at the Visitor Center.
  • Assisting in responding, via phone and email, to K-12 Group tour booking inquiries.
  • Generating and sending group invoices in order to ensure timely payments 
  • Respond in a professional and courteous manner to public visitor inquiries.
  • Provide support to all members of the Visitor Services team (individual, group and retail sales).  
  • Managing ticketing registers as needed 
  • Managing floor traffic by greeting, advising and directing visitors to Museum facilities and answering questions about the Museum and its tours. 
  • Maintain the highest standards when working with guests to ensure that all guests receive excellent customer service.   
  • Other Administrative Duties as needed  

Qualifications: 

Some call center, visitor services and/or retail experience preferred. The ideal candidate is flexible, possesses excellent communication and problem-solving skills quickly and efficiently. They have the ability to describe Museum programs and to impart Museum policies with accuracy and finesse. Should have experience with crowd-management and coordinating large groups of people, including children.  Must be warm and energetic with a professional phone manner and ability to be patient and calm when dealing with challenging customer service issues. Should be a self-starter, be able to work independently, and is responsible and looking to grow in the museum.  Must be proficient in Microsoft Office. Experience with Ticketure ticketing systems is a plus. Cash handling experience also a plus.   Qualified applicants must be able to provide evidence of full vaccination and booster shot.  

How to Apply:  

Please submit your resume and cover letter via our career portal or on our career page .


Apply