The Tenement Museum is currently seeking a Development and Membership Associate to join our full-time staff onsite.
Founded in 1988, the Tenement Museum tells the uniquely American stories of immigrants, migrants, and refugees in the ongoing creation of the United States. We are widely recognized as a model for narrative history, storytelling, and visitor engagement. The Museum is housed in two historic buildings located on Orchard Street in the Lower East Side of Manhattan, where daily Educator-led tours of family homes, walking tours of the neighborhood, school programs, special events and other experiences share the stories of former residents and their contributions to the evolving American identity.
Position Description: The Development and Membership Associate will support the Museum’s fundraising needs through data entry, administrative support, research, and communications. Reporting to the Director of Individual Giving, the Associate will work closely with the Museum’s three-person Development team to raise funds from a variety of sources (individuals, corporations, foundations, government). The role will help coordinate the daily operations of this fast-paced team, including the processing of contributions and acknowledgments. The Associate will also support an active member base, coordinating communications, special programs, and other opportunities for this community to stay involved. The role will be joining this small team at an exciting moment as the Museum nears a historic preservation project within one of its historic tenement buildings, the implementation of a new exhibit, and a CRM migration from Altru to Salesforce.
This position requires proof of full Covid-19 vaccination and adherence to all onsite COVID-19 safety measures, including mask-wearing when in office. All staff members are required to work onsite at least 4 days a week, with an eventual return to a full 5-day onsite week.
Annual Salary: Commensurate with experience, plus benefits, including:
403b matching (up to 5%)
Employee Assistance Program
Summer Bonus Days
Key Job Responsibilities
Responsible for daily data entry, including entering all donations, membership payments, and pledges into Altru, the Museum’s CRM database.
Merge and send donor acknowledgment letters on a weekly basis.
Support daily membership operations, such as processing membership payments, assisting in the planning of member events (virtual and onsite), and helping to coordinate member communications
Provide direct member support, such as reserving tickets, processing payments, updating contact information, recommending tours, and responding to general inquiries
Respond to inquiries through the Development Department’s donation email inbox and route inquiries to appropriate staff members
Research prospective funders (foundations, individuals, and corporations) online and in fundraising databases. Create comprehensive prospect profiles to share this information with the Development team and Museum leadership.
Assist in developing procedures, best practices, and workflows to keep data clean within the new CRM
Willingness to support the public tour program, including observing tours and having the opportunity to learn and lead tours as needed
Assist the Development Team in supervising seasonal interns
Provide periodic support for onsite and virtual evening events
Demonstrated interest in the Museum’s mission and the im/migration history of New York
At least two years of administrative experience as well as at least one year of experience with fundraising databases, such as Altru or Salesforce strongly preferred
Proficiency in Microsoft Office Suite and familiarity with video conferencing software
Excellent organizational, administrative, research, time management, and communication skills
Adaptability to learn new software and databases and utilize them efficiently after training
Ability to manage and prioritize multiple deadlines in a fast-paced environment and maintain a strong attention to detail
Ability to synthesize prospect research into succinct reports for Museum leadership
Ability to work independently on projects and collaborate with a team
Must have a professional phone manner and dedication to excellent customer service
Please include a cover letter and resume when you submit your application. Applications will be accepted until December 31, 2021.