The Manager of IT & Digital Technology’s primary responsibility is to oversee the operations and security of the Tenement Museum’s technology and data infrastructure and ensure it aligns with the strategic goals of the organization. This position will be required to be onsite 4 days per week, with an eventual return to 5 days. Proof of COVID vaccination is required.
The Manager of IT envisions,plansand directsall IT services related to operations and security and provide direction and support for IT solutions to enhance mission-critical programs.The Manager maintains local servers and cloud infrastructure, managesvoice and data communication projects, develops the annual IT budget, leads employee IT trainings, and ownsall disaster/contingency support of critical and non-critical systems to ensure availability of systems. Over the next year, the museum is planning for a Capital construction project and CRM conversion to Salesforce and the IT Manager will play a key role in both initiatives.
Collaborating with all departments of the museum, the Manager of IT, along with an IT Associate will provide support in the development of all new digital projects both onsite and online. The Manageralso provides oversight of infrastructure and works in partnership with staff in providing content for these platforms, as well as monitor emerging technologies and trends in the field. This position reports directly to the Chief Operating Officer.
Ensure that the museum’s hybrid network is operational and available to on-site and remote based staff, while also ensuring that staff have the appropriate technology and tools to execute their job functions.
Maintains all software including Microsoft Windows Servers, Exchange, VMware ESXi, Microsoft Office 365, Microsoft Azure, Fund-EZ (accounting software), Salesforce and Ticketing Software.Supports the Museum’s POS (Point of Sale) system fortickets sales and retail operations
Reviews performance of IT systems and determine operating costs, productivity levels and upgrade requirements. Make recommendations for the improvement of the IT systems
Supports the Museum’s interactive infrastructure including, but not limited to: projectors, computers, Raspberry Pi and audio experiences
Manages and shares outproject milestones includingSLAs (service level agreements)and resource allocation to all staff includingsenior management, front-linestaff and end users.
Researches potential technology solutions and implementations to support new initiatives and procurement efforts.
Oversees provision of end-user servicesincluding,“Help Desk”, technical support,training and project management support services
Develops and implements all IT policies and procedures including those for security and disaster recovery
Leads vendor relations including regular interaction with Tenement Museum’s long-time IT Consultants
Provides training for all software and audiovisual technology as needed
Manages the Information Technology & Digital Media Associate and oversees the IT budget
Bachelor’s degree or High School equivalency and related work experience
3–5 years work experience and solid technicalexperience of Windows and Azure based networks, project management and information security knowledge required.
Non-profit experience is a major plus
Candidate must be customer-orientated, be able to communicate with all levels of staff and be an excellent collaborator
To Apply: Please provide your resume and cover letter, including salary requirements, via our career portal.