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Visitor Operations Superviosr

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JOB DESCRIPTION:

Visitor Operations Supervisor 

Reports to: Director of Visitor Services 

Employment Type: Full-Time, Non-Union 

Schedule: Tuesday-Saturday, with occasional nights and holidays as necessary 

Compensation: $53,000-$55,000, based on experience 

 

The Visitor Operations Supervisor is a newly created role designed to enhance onsite operations during public visiting hours at the Museum. Reporting to the Director, Visitor Services, this full-time position offers a unique growth opportunity for a motivated professional.  The ideal candidate can work independently, has strong communication and problem-solving skills, and can think strategically as it relates to both short term and long-term planning.  This person will manage daily visitor activities and facilitate seamless interdepartmental communication. In this role, they will prioritize the visitor experience along with operational excellence in order to support staff workflows and organizational goals.

 Operational Leadership 

  • Collaborate with the Education and Visitor Services teams to oversee and streamline onsite tour operations. This includes but is not limited to daily coordination of tours, emergency response, safety of the buildings and support of staff and visitors.   
  • Develop and implement a weekly coordination schedule to ensure all public tour spaces are adequately staffed. 
  • Target: 25 hours of weekly coverage within the first 6-9 weeks.   
  • Goal: Expand to 45 hours weekly of public visitation coordination by December 2025. 

Daily Coordination 

  • Ensure timely start and end of K-12 group tours, addressing delays through effective communication with Visitor Services and Education teams.   
  • Serve as the primary liaison with Curatorial, Facilities and Housekeeping teams to schedule maintenance activities during public operating hours 
  • Respond promptly to emergencies or urgent issues, coordinating responses with relevant departments and external agencies when needed (i.e. NYPD, FDNY).  
  • Assist the Events and Public Programs teams as needed. 

 Staff Management and Training 

  • Hire, train, and manage at least one part time staff member by July 2025. 
  • Develop and deliver annual safety training for frontline staff in collaboration with the Director of Visitor Services.  Conduct training for new hires as needed.   
  • Participate in offsite training and certification programs as required to enhance skills and knowledge.   

 Communication and Reporting 

  • Provide clear, actionable daily updates to Curatorial, Facilities, Education and Visitor Services on building conditions, maintenance, and tour operations.    
  • File detailed incident and damage reports as needed, coordinating with Human Resources to ensure accuracy and thoroughness. Ensure appropriate follow-ups as needed. 
  • Ensure emergency and promotional supplies are adequately stocked and appropriately placed in all public spaces.  

 Qualifications 

  • Experience and Skills 
  • 2-3 years in frontline customer service, retail, or education roles. Some management/supervisory experience a plus.   
  • Effective communication and problem-solving abilities. 
  • Proven collaborative approach and accountability. 
  • Physical Requirements 
  • Ability to stand for extended periods and navigate multiple flights of stairs.   
  • Capacity to lift up to 25 pounds 

Benefits 

  • Comprehensive Medical, Dental, Vision Insurance.
  • 403(B) Retirement Plan with Employer Match up to 5%.
  • Generous vacation, sick, and personal days policies.
  • Flexible Spending Account and Commuter Benefits.
  • Wellness support including Employee Assistance Plan (EAP) and Headspace.
  • Paid Parental Leave.

How to Apply:

To apply you please submit the following via email (1) a cover letter, please let us know why you are applying and would be a good fit for the position. Besides all your great qualities, we would also like to know about a time when you were not successful either professionally or academically delivering on a project or objective. What did you learn from the experience? Who did you look to for guidance? How did it change how you handled similar circumstances in the future? and (2) your resume through our career center portal. Resumes without a cover letter will not be considered. 


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