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Visitor Services Associate

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JOB DESCRIPTION:

Schedule: 24 hours a week, schedule includes one weekend day and two weekday shifts

This is non-exempt union position 

Salary: $17.50/hour

This position’s primary responsibility is to sell advance and onsite tickets to museum guests and provide museum visitors with assistance on tours while maintaining the highest standards customer service at all times. While this position will primarily work with the Visitor Center team, this position will also assist in the Advance Sales office responding to visitors over the phone and by email. 

Responsibilities:

  • Respond in a professional and courteous manner to visitor inquiries. Provide support to all members of the Visitor Services team (individual, group and retail sales). 
  • Selling advance and onsite tickets to museum guests.
  • Process group payments at the Visitor Center registers 
  • Managing ticketing registers in the visitor center
  • Managing floor traffic by greeting, advising and directing visitors to museum facilities and answering questions about the museum and its tours. 
  • Maintain the highest standards when working with guests to ensure that all guests receive excellent customer service. 
  • Selling memberships and collecting donations
  • Assisting with the setup of walking tour assisted listening devices 
  • Enforcing tour protocols as needed
  • Generating and sending group invoices in order to ensure timely payments
  • Other Administrative Duties as needed 
  • This position will also be trained to respond to visitors needing assistance on tours via walkie talkie. They will be responsible for listening for communications from the Education department and assisting visitors as needed during public operating hours. 

Qualifications: 

Some knowledge of call center, visitor services and/or retail which is typically 6 months to 1 year of experience. The ideal candidate will be flexible, possesses excellent communication and problem-solving skills.  Must have the ability to quickly learn museum programs and policies with accuracy and finesse. Experience with crowd-management and coordinating large groups of people, including children, would be helpful. Must be warm and energetic with a professional phone manner and ability to be patient and calm when dealing with challenging customer service issues.  We are looking for a self-starter, who is able to work independently, and is looking to grow at the museum. Must be proficient in Microsoft Office. Experience with Ticketure ticketing systems is a plus. Cash handling experience also a plus. Qualified applicants must be able to provide evidence of full vaccination and booster shot.  

How to Apply: 

To apply you please submit the following via email (1) a cover letter, please note what days you are available to work an eight hour shift between the hours of 9:30am-6:30pm, and (2) your resume through our career center portal or via our website.   Resumes without a cover letter will not be considered.


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