The Tenement Museum is currently looking for a Part-time Visitor Services Associate. The Visitor Services Associate position is a fast-paced, dynamic position that is both fun and rewarding. We expect potential Visitor Services Associates to have a strong work ethic, the ability to multitask, stamina to keep calm under pressure, a the ability to create a positive and engaging experience for our visitors. Applicants should be hardworking, genuine, outgoing, and amiable. Our goal is to provide our customers with a great experience complimented by exemplary customer service.
Visitor Services associates are responsible for the following:
Describing and selling guided tours to visitors
Facilitating all admissions to the museum
Proactively greeting and engaging visitors in a dialogue about the museum
Providing exceptional customer service
Credit Card and Cash transactions
Possessing the knowledge and comfort to make restaurant and shopping recommendations for establishments on the Lower East Side
Comfortable asking for Donations for the museum
Handling ticketing refunds or exchanges when necessary
Managing visitor expectations
Line and crowd Management
Prioritizing tasks with an attention to detail while ensuring a customer-first focus
Developing a positive working relationship by appreciating and learning from fellow associates
Actively seeking new challenges and increased responsibility
Maintaining the sales floor by straightening, organizing, cleaning, and restocking merchandise and brochures
Being capable of lifting 20 pounds and standing for long periods.
Possessing knowledge and proficiency in technology.
Knowledge of POS or Altru ticketing a plus.
To apply you please submit the following via email (1) a cover letter that describes how you are a great sales person; (2) In your cover letter please briefly describe a time that an employee enriched an experience for you and why? and (3) your resume (all in either PDF or .doc form) through our career portal.
Currently we are seeking a part-time associate, who would work Wednesday, Friday, and Saturday Applicants must have flexible availability and availability to work the occasional evening shift (some shift may go to 10:30 pm). This is a non-exempt position.