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Visitor Services Associate

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JOB DESCRIPTION:

The Tenement Museum is currently looking for a Part-time Visitor Services Associate. The Visitor Services Associate position is a fast-paced, dynamic position that is both fun and rewarding. We expect potential Visitor Services Associates to have a strong work ethic, the ability to multitask, stamina to keep calm under pressure, a the ability to create a positive and engaging experience for our visitors. Applicants should be hardworking, genuine, outgoing, and amiable. Our goal is to provide our customers with a great experience complimented by exemplary customer service.

Visitor Services associates are responsible for the following:
 

  • Describing and selling guided tours to visitors
  • Facilitating all admissions to the museum
  • Proactively greeting and engaging visitors in a dialogue about the museum
  • Providing exceptional customer service
  • Credit Card and Cash transactions
  • Possessing the knowledge and comfort to make restaurant and shopping recommendations for establishments on the Lower East Side
  • Comfortable asking for Donations for the museum
  • Selling Memberships
  • Handling ticketing refunds or exchanges when necessary
  • Managing visitor expectations
  • Line and crowd Management
  • Prioritizing tasks with an attention to detail while ensuring a customer-first focus
  • Developing a positive working relationship by appreciating and learning from fellow associates
  • Actively seeking new challenges and increased responsibility
  • Maintaining the sales floor by straightening, organizing, cleaning, and restocking merchandise and brochures
  • Being capable of lifting 20 pounds and standing for long periods.
  • Possessing knowledge and proficiency in technology.
  • Knowledge of POS or Altru ticketing a plus.

Interested?

To apply you please submit the following via email (1) a cover letter that describes how you are a great sales person; (2) In your cover letter please briefly describe a time that an employee enriched an experience for you and why? and (3) your resume (all in either PDF or .doc form) through our career portal.

Currently we are seeking a part-time associate, who would work Wednesday, Friday, and Saturday Applicants must have flexible availability and availability to work the occasional evening shift (some shift may go to 10:30 pm). This is a non-exempt position.  


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