FAQs for Current Members

Below are FAQs you may find helpful for navigating your Museum membership. Thank you for your support!

Museum members can reserve tickets anytime from their membership account! Log in to tickets.tenement.org using your email and Membership ID and select your desired in-person or virtual tour(s).

Don’t know your Member ID? See our guide on how to access your member account.

Renew your membership, receive a digital member card, RSVP to member-only events, and reserve tickets by logging into tickets.tenement.org using your email and your Membership ID.

All memberships purchased from June 15th, 2022 onwards should receive their membership ID along with all activation instructions in their confirmation email. If you did not receive the email, please check your spam folder.

For memberships purchased before June 15th, 2022, please see our guide on how to access your member account.

Member tickets are not subject to service fees. However, any tickets booked outside of your membership level will be subject to service fees.

You can find information and links to register for our upcoming virtual programs through our Events page and reserve your spot using your member account.

To renew your membership online, log in to tickets.tenement.org using your email and Membership ID and select your current membership level for renewal.

Alternatively, if you would like to send in a check for your membership renewal, you may make your check out to The Tenement Museum and address the envelope to:

Attn: Development Office
Tenement Museum
103 Orchard Street
New York, NY 10002

Through your member account, you can confirm the status of your membership and check its expiration. Even if your membership has expired, you will retain access to your account and you can renew at any time.

Alternatively, you can also reach out to our Membership Office via email at [email protected] to check the status of your membership.

At this time, the Membership Office is no longer printing physical membership cards, unless specifically requested. Your membership can be located using your name and address, so physical members cards are not necessary.

However, after activating your online member account, you will receive an email that includes a digital membership card. You can add this card to your digital wallet for easy access at check-in.

A variable portion of each membership contribution is tax-deductible. You will receive a tax receipt via email after you purchase your membership. All categories, benefits, and prices are subject to change.

The Tenement Museum does not offer a Library Membership, though we do have various individual membership levels that may interest your patrons, which are listed on our Membership page. Alternatively, we also offer private virtual tours.

During a private virtual tour, an educator guides participants through a historic tour via Zoom – using oral histories, images, documents, and videos. These events lend themselves to lively conversations between participants and the educator. Learn more about Group Reservations.

Simply enter the special code for members during checkout in the Coupon Code field.

Please note: You do not need to create an account in the online shop to utilize your discount. The member code is included in member communications and your acknowledgment email.

Get in Touch

If you have any additional questions about your membership, please reach out to us at [email protected].