FAQs

Below are frequently asked questions for individuals visiting the Tenement Museum.

Didn’t find the information you needed in our FAQs? See our Plan A Visit page or email us.

Planning A Visit

The Tenement Museum is a National Historic Landmark. Unlike many museums, our exhibits are not contained within glass vitrines or surrounded by velvet ropes. Please help us preserve this landmark by adhering to the following rules for the duration of a visit:

  • Masking is required on all indoor tours and in the Visitor Center. Children under 5 can attend a neighborhood walking tour or virtual programs and events.
  • Large bags, backpacks, or luggage are not permitted inside 97 Orchard Street. If you have large bags, they can be stored in lockers in the Visitor Center. Please allow enough time to store your bags before the tour.
  • Eating, gum-chewing, and drinking are not permitted inside exhibit spaces.
  • Service dogs are welcome on all tours. Pets and emotional support animals are not permitted inside of our tenement buildings.
  • Cellphones and other electronic devices should be turned to silent prior to the start of your tour.
  • Please stay with your educator at all times. In the case of an emergency, your educator call for a staff member to escort you out of the building.
  • Please do not touch walls, objects, or other areas of the building unless invited to do so by our educators.
  • Photography is permitted on tours, but we ask that visitors do so in a way that does not distract fellow visitors or the educator giving the tour. Members of the press should contact Jamie Salen at [email protected] for press tickets.

We recommend purchasing tickets in advance through our website, over email at [email protected], or by contacting our call center at 1-877-975-3786 during business hours (Open 10:30 am to 5:00 pm, Monday-Saturday).

Tickets are also sold at the Museum Shop and Visitor Center on a first-come, first-served basis. Tickets for visitors using a wheelchair or walker must be reserved through our call center at 1-877-975-3786.

All tickets are $30 per person, per tour. Please email [email protected] for discounts available to military members, teachers, NY museum employees, and members of the AAM and National Historic Trust.

Many of our tours sell out, so advance ticket purchase is strongly recommended – especially during weekends and holiday seasons, if you are visiting with a group of 5 or more, or you are on a tight schedule.

Yes. The website lists the number of tickets available for each tour. If it states “Tickets available at the museum on a first-come, first-serve basis” then the tour is only available for sale onsite in the Museum Shop and Visitor Center on the day of the tour.

A limited version of our upcoming tour schedule is posted 2 weeks prior to the 1st of every month, with an additional select number of programs added on a rolling basis every Thursday.

We recognize the diverse needs of our audience and are committed to enabling all visitors to explore the im/migrant experiences we interpret at the Museum. View a complete list of our accessible programs and services on our accessibility page.

The Tenement Museum is partially air-conditioned. The following spaces/programs are fully air-conditioned: the Under One Roof, Finding Home, and Working Women: 100 Years Apart tours, the Museum Shop, Visitor Center, and theater.

The following hybrid walking/apartment tours visit air-conditioned spaces while indoors: Day in the Life: 1911 and Day in the Life: 1933.

Hard Times: 1880s and Tenement Women: 1902 tours are only partially air-conditioned – meaning part of the tours take place in spaces equipped with AC.

Other areas of the buildings are cooled using fans. All visitors are permitted to drink bottled water on their tour to stay cool.

Tickets are non-refundable or exchangeable. Visitor Center staff can catch up visitors to most tours up to 15 minutes after the start time.

Per Museum policy, tours with less than 2 visitors may be canceled. In the event of a tour cancellation, a visitor will be offered the next available tour or refunded in full.

Service dogs are welcome on all museum tours. Pets and emotional support animals are not allowed inside our tenement buildings, but can be brought on outdoor neighborhood walking tours.

We ask for visitors to leash and clean up after their pets. During your visit, pets cannot be left unattended or placed in the care of our staff.

The Museum does not have any eating facilities. Water and select soft drinks are available for sale in our Museum Shop located at 103 Orchard Street. The Lower East Side is also home to a number of excellent restaurants. Feel free to ask Visitor Center staff for suggestions when you come for your tour.

The Tenement Museum does not offer onsite parking. Metered street parking is available, but limited. Please allow a lot of additional time to find parking if you require it. The nearest parking lot is Essex Street Municipal Parking, located at 109 Essex St, New York, NY 10002.

We recommend visitors travel using public transit over driving.

By Subway   B/D/F/M/J/Z

The closest subway lines are the B and D at Grand Street, the F at Delancey Street, and the J, M, and Z at Essex Street. For detailed directions, visit our Plan a Visit page.

Subway service can sometimes change. Please check the MTA website for service updates before heading to the Tenement Museum.

By Bus   M15

The M15 and Sightseeing buses stop at the corner of Grand and Allen Streets, one block east of Orchard Street.

Choosing A Tour

Yes, the Tenement Museum is accessible by guided tours and experiences only. Reservations are recommended for all tours.

Tours begin and end at the Museum Shop and Visitor Center, located at 103 Orchard Street, on the corner of Delancey Street.

Most tours are between one and two hours long. If you’d like to take more than one tour in a day, we recommend combining a building tour with a neighborhood walking tour and leaving 15 minutes between scheduled tours. All tickets are $30 per person, per tour.

You can contact our call center for assistance at 1-877-975-3786.

To enhance your experience, we recommend combining a building tour with a neighborhood walking tour after watching our film – available to view in our theater. We also have one of the most popular book/gift shops in NYC, so leave yourself time to browse and shop!

Feel free to email us at [email protected] for local restaurant and “things to do” recommendations!

Public tours are currently only available in English. Language aid materials are not available at this time. However, visitors can book an interpreter for a private tour. For more information, please contact [email protected].

Information for Families

While children under the age of 5 are welcome inside our Shop, Visitor Center, and Theater, they are not permitted on our apartment tours. Instead, we encourage families with younger children to take one of our outdoor walking tours, join a virtual event, or reserve a spot on our Meet the Residents costumed-interpreter programs.

For all children under 12, we recommend our very interactive costumed-interpreter program, Meet Victoria, or our Day in the Life: 1911 walking tour.

For children ages 5-12, we also recommend Working Women: 100 Years Apart.

Feel free to email us at [email protected] for restaurant recommendations and sightseeing ideas!