Do I have to take a tour?
Yes. The Tenement Museum is only available by guided tour.

Where do tours start and end?
Tours begin and end at The Museum Shop, located at 108 Orchard Street, on the South East corner of Delancey Street.

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Can I take pictures in the Museum?
Photography is not allowed in 97 Orchard.
Visit our Flickr page for photos inside the tenement.

Members of the press who would like to take photographs for a story should call 212-431-0233 x235.

What else can I see at the Tenement Museum?
We lead walking tours of the Lower East Side and host Tenement Talks, regular events about New York City.

In our Museum Shop, visitors can see a complimentary video about the history of immigration in America.

The Windows of 97 Orchard feature art about contemporary immigration. These exhibits are free and always on view. They are best seen before or after a tour, not instead of visiting our tenement.

Where do I buy tickets?
Tickets are sold at The Museum Shop, located at 108 Orchard Street, on the South East corner of Delancey Street.

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Are reservations required?
Reservations are recommended, especially during holiday seasons or if you have a large group or tight schedule. However, reservations are not required.

Tickets are available daily at the Museum Shop, on a first-come, first-serve basis.

If online tickets are no longer available for a tour, is the tour completely sold out?
No. Even if online tickets are sold out, tickets for all tours are still available at the Museum Shop, in limited quantities.

You open at 11am during the week, but the first public tour is not until 1pm. Why?
The Museum hosts school groups during morning hours; afternoons are reserved for tours for the general public.

How many people can I bring?
Group visits are for 15 people or more. If your group is smaller than 15, you can take a public tour. If you come with more than 45 people, your group will be split into different programs.

Where do I check in?
All groups check in at Museum Shop at 108 Orchard St, on the South East corner of Delancey Street.

Which tour should I take? Which is appropriate for our age group?
Any tour can be tailored to your group�s age or experience level. We recommend reading the tour descriptions and deciding based on the themes that best fit your group�s interests.

When can my group visit?
The Museum is open to groups seven days a week. Please note: availability on weekends tends to be limited.

How long are the tours?
The length of your program depends on the tour(s) you chose and your group size. Most programs last one to two hours.

I don�t know my exact numbers yet. What happens if my group size changes? Please book your tour once you have a good estimate of your group size. We will attempt to make adjustments if you notify us of changes ahead of time. However, we cannot guarantee that we will be able to accommodate more people than anticipated. Certain minimum payments may apply.

I need to cancel my visit. Can I have a refund?
If you contact us more than 4 weeks in advance, we will give a full refund of any moneys paid.

If you contact us less than 4 weeks before your tour, we won�t a offer refund, though we can reschedule your group for a future visit.

Do I have to pay a deposit?
Yes, we require a deposit of 50% of your total bill. Your group will not be confirmed until the Museum receives a deposit.

My group doesn�t have a lot of money. Are free tours available?
Generally, the museum does not give away free tours; group rates are greatly discounted from regular admissions. If your group is especially in need, please discuss your situation with the group scheduling associate.

What is your vendor number?
Due to our small size, the Museum does not have a Vendor Number. For payment purposes, use our Federal Tax ID number, which can be provided upon request.

How many stairs will my group have to climb? Do you have an elevator for persons in wheelchairs?
Our historic tenement is neither wheelchair accessible nor does it have an elevator. All visitors must climb one flight of stairs to enter the tenement.

Please see the accessibility page for wheelchair-accessible programs within the Museum Shop and the number of stairs on each tour.

Do you have lunch facilities at the Museum?
We don�t have lunch facilities. Please see our Area Guide for local restaurants and parks.

I sent an email for free bus parking, but haven�t heard anything. Is our reservation confirmed?
The free bus lot is owned and operated by the Lower East Side Business Improvement District, which is not affiliated with the museum. If you have not received a response to your inquiry, please note other municipal lots listed on our directions page as backups.

When can my class participate in a Shared Journeys program?
Shared Journeys programs only take place during regular Museum hours. They last 1.5 hours.

What is the difference between Shared Journeys for Adults and Shared Journeys for High School?
Shared Journeys for Adults is a special offering for adult ESOL classes. It is free and occurs after our normal hours (Monday � Friday, at either 9am or 6pm).

Shared Journeys for High School is one of our regular group offerings. It�s for high school ELL students, has an admission fee and takes place during normal museum hours (Monday � Friday, at either 9am or 6pm).

Can I bring school groups of other ages to Shared Journeys?
We are sorry, but Shared Journeys High School is only for High School students.

What if my group speaks a language other than English, but is not an ESOL group?
Groups who speak languages other than English may go on a regular tour, at cost, with an educator who will be attentive to their needs. We can only accommodate such requests if they are received at least 3 weeks in advance and pending the availability of an educator.