The Visitor Services Associate position is a fast-paced, dynamic job that is both fun and rewarding. We expect potential visitor services associates to have a strong work ethic, the ability to multitask, and the stamina to keep calm under pressure. Applicants should be honest, hardworking, genuine, outgoing, and amiable. Our goal is to provide our customers with a great experience complimented by exemplary customer service. We are seeking part-time associates. Applicants must have flexible availability with nights (some shifts are till 11:00pm) and weekends a must. Applicants must have flexible availability with nights and weekends are necessary. Applicants must be able to commit to at least 3 days of work a week. Applicants must be available to work days between December 26 through December 31st.
Visitor Services Associates are responsible for the following:
• Describing and selling guided tours to visitors
• Facilitating all admissions to the museum
• Asking for Donations
• Providing extraordinary customer service
• Possessing the knowledge and comfort to make local restaurant and shopping recommendations
• Selling Memberships
• Displaying passion for New York history and our retail products
• Line Management
• Prioritizing tasks with an attention to detail while ensuring a customer-first focus
• Exemplifying professional and ethical behaviors; follow all policy and procedures
• Developing a positive working relationship by appreciating and learning from fellow associates
• Being comfortable approaching and engaging visitors in conversation.
• Actively seeking new challenges and increased responsibility
• Maintaining the sales floor by straightening, organizing, cleaning, and restocking merchandise and brochures
• Gift Wrapping
• Being capable of lifting 40 pounds and standing for long periods of time.
• Possessing knowledge and proficiency in technology.
How to Apply?
Please submit the following via our career portal (1) a cover letter that describes how you are a great sales person; (2) In your cover letter please briefly describe a time that an employee enriched your travel experience and why? and (3) your resume (all in either PDF or .doc form).
The Lower East Side Tenement Museum is seeking outgoing and lively individuals to assist the Museum with a variety of evening events in the Museum’s visitor’s center. This position requires a flexible schedule, the ability to stand for long hours, and the capacity to move heavy furniture. Experience with food and beverage handling, as well as an interest in the history and foods of New York City, while not required, are favored. Customer service experience is required.
The Events Staff will be required to participate in the preparation, execution, and break down of events.
I. Preparation for Events
Preparation for these events includes three stages:
First: Walking or taking public transit to numerous restaurants in the Lower East Side to pick up the various foods that will be served;
Second: Setting up of events spaces and food handling devices;
Third: Food preparation, which includes washing, chopping and plating food.
II. Execution of Events
Event execution includes ‘front of house’ and ‘back of house’ staff:
‘Front of house’ includes a bartender – no drink mixing necessary – and staff to sweep the events space, remove used plates and bottles, empty trash when necessary, restock food table to keep a bountiful appearance, and ability to answer any questions that the patrons may have.
‘Back of house’ will make sure that extra or back up plates of food are ready, and clean the kitchen as the event progresses.
*Staff may be asked to plate and pass hors d’oeuvres.
III. Breakdown of Events
Break down includes removal of all dishes and trash, replacing all Museum furniture to its original state, and the proper and sanitary cleaning of all dishes. All per diem staff will be asked to carry tables and wash dishes.
Please send resumes and cover letters to firstname.lastname@example.org. No phone calls please.
The Shop Associate will become well-versed in all museum programs, tours, and events as well as shop merchandise; both books and gifts. Spending the majority of his/her time on the sales floor, he/she will prioritize a visitor-first focus by actively engaging customers in the shop. He/she will operate both Retail Pro and Altru; this includes ringing up shop sales, performing inventory counts and selling tickets.
How to Apply:
Please submit the following required documents (1) a cover letter (2) a list of your three favorite stores to shop at and why; and (3) your resume (all in either PDF or .doc form) via our career portal.
Evening Events Assistant
Under the supervision of the Evening Events Manager, Evening Events Associate, and the Evening Events Coordinator, the Evening Events Assistant is a key member of the events team. This position works closely with the events team to act as a host to groups coming to the Museum for all private evening events and programs and creates all event production. The Coordinator Assistant must be comfortable working with large groups of people, controlling group dynamics with a positive attitude, and the ability to adapt to a shifting schedule.
The highest priority is to assist the Events Team with programs/events occurring after 3pm and event production. Must have a flexible schedule, as events occur on weekends, weekdays, and evenings. This position does require long periods of standing, as well as moving and lifting furniture.
Coordination responsibilities include but are not limited to:
Event tasks include, but are not limited to:
How to Apply
Please submit a cover letter and resume through our career center here.
The Development Department raises funds from foundation, corporate, government, and individual sources to support the Museum’s annual operating budget. The department seeks an organized and detail-oriented development operations intern with an interest in museum studies, fundraising, history, and/or arts administration to:
The ideal candidate will possess a friendly and positive demeanor, strong writing skills, and the ability to be discreet when working with sensitive information. Experience using Microsoft Office Suite, including Word and Excel, is preferred. Interns will have the opportunity to learn to use Altru, a fundraising and ticketing platform, and MailChimp, an email and marketing service.
This is an unpaid internship.
To apply, please send a resume and brief cover letter in the body of an email, including weekly availability and desired schedule, to Jessica Cepeda at email@example.com. Please specify ‘Development Department Internship’ in the subject line of the email.
Currently we are seeking a full-time Visitor Services Associate, who would work Thursday through Monday, with Tuesdays and Wednesdays off. Applicants must have flexible availability and availability to work the occasional evening shift (some shift may go to 10:30 pm). The full-time visitor services associate position is a fast-paced, dynamic position that is both fun and rewarding. We expect potential visitor services associates to have a strong work ethic, the ability to multitask, stamina to keep calm under pressure, and the ability to create a positive and engaging experience for our visitors. Applicants should be hardworking, genuine, outgoing, and amiable. Our goal is to provide our customers with a great experience complimented by exemplary customer service.
Visitor Services associates are responsible for the following:
· Describing and selling guided tours to visitors
· Facilitating all admissions to the museum
· Proactively greeting and engaging visitors in a dialogue about the museum
· Providing exceptional customer service
· Credit Card and Cash Handling
· Possessing the knowledge and comfort to make restaurant and shopping recommendations for establishments on the Lower East Side
· Comfortable asking for Donations for the museum
· Selling Memberships
· Handling ticketing refunds or exchanges when necessary
· Managing visitor expectations
· Displaying passion for New York history and our retail products
· Line and crowd Management
· Prioritizing tasks with an attention to detail while ensuring a customer-first focus
· Developing a positive working relationship by appreciating and learning from fellow associates
· Actively seeking new challenges and increased responsibility
· Maintaining the sales floor by straightening, organizing, cleaning, and restocking merchandise and brochures
· Helping VS manager train part-time associates
· Gift Wrapping
· Being capable of lifting 20 pounds and standing for long periods.
· Possessing knowledge and proficiency in technology.
· Knowledge of POS or Altru ticketing a plus.
To apply you please submit the following via email (1) a cover letter that describes how you are a great sales person; (2) In your cover letter please briefly describe a time that an employee enriched your travel experience and why? and (3) your resume (all in either PDF or .doc form) through our career portal.
The Lower East Side Tenement Museum is an equal opportunity employer. We are committed to making all personnel decisions without regard to age, race, creed, religion, color, national origin, disability, marital status, citizenship, pregnancy, sexual orientation, veteran status, genetic predisposition or carrier status, or any other category protected by law.
© 2018 Tenement Museum | 103 Orchard Street, New York, NY 10002 | tel 877.975.3786