This position’s primary responsibility is to maintain the highest standards of friendly, helpful, and responsive customer service at all times, with an emphasis on the Tenement Museum’s adult and student group visitors on weekday mornings. Although this position primarily works with the Advance Sales team, it is often asked that this position also assists in the Visitor Center, and will spend part of their time (approximately two days a week) working there during the summer.
Some call center, visitor services and/or retail experience preferred. The ideal candidate is flexible, possesses excellent communication and problem-solving skills quickly and efficiently. S/he has the ability to describe Museum programs and to impart Museum policies with accuracy and finesse. S/he is warm and energetic with a professional phone manner. Should be a self-starter, be able to work independently, and is responsible and looking to grow in the museum. Must be proficient in Microsoft Office. Experience with ALTRU ticketing systems is a plus. Cash handling experience also a plus.
How to Apply
Please submit a cover letter and resume through our career portal.
The Visitor Services Associate position is a fast-paced, dynamic job that is both fun and rewarding. We expect potential visitor services associates to have a strong work ethic, the ability to multitask, and the stamina to keep calm under pressure. Applicants should be honest, hardworking, genuine, outgoing, and amiable. Our goal is to provide our customers with a great experience complimented by exemplary customer service. We are seeking part-time associates. Applicants must have flexible availability with nights (some shifts are till 11:00pm) and weekends a must. Applicants must have flexible availability with nights and weekends are necessary. Applicants must be able to commit to at least 3 days of work a week. Applicants must be available to work days between December 26 through December 31st.
Visitor Services Associates are responsible for the following:
• Describing and selling guided tours to visitors
• Facilitating all admissions to the museum
• Asking for Donations
• Providing extraordinary customer service
• Possessing the knowledge and comfort to make local restaurant and shopping recommendations
• Selling Memberships
• Displaying passion for New York history and our retail products
• Line Management
• Prioritizing tasks with an attention to detail while ensuring a customer-first focus
• Exemplifying professional and ethical behaviors; follow all policy and procedures
• Developing a positive working relationship by appreciating and learning from fellow associates
• Being comfortable approaching and engaging visitors in conversation.
• Actively seeking new challenges and increased responsibility
• Maintaining the sales floor by straightening, organizing, cleaning, and restocking merchandise and brochures
• Gift Wrapping
• Being capable of lifting 40 pounds and standing for long periods of time.
• Possessing knowledge and proficiency in technology.
How to Apply?
Please submit the following via our career portal (1) a cover letter that describes how you are a great sales person; (2) In your cover letter please briefly describe a time that an employee enriched your travel experience and why? and (3) your resume (all in either PDF or .doc form).
The Lower East Side Tenement Museum, founded in 1988, tells the story of American immigration through the stories of families at 97 and 103 Orchard Street in the restored apartments of past residents from different time periods. 97 Orchard Street was home to an estimated 7,000 people from 20 nations from 1863 – 1935 and 103 Orchard Street was home to immigrant families up until 2015. The
The Media Relations and Communications Manager reports to the Vice President, Marketing and Communications and works to gain greater awareness of the Museum by helping develop and execute the Museum’s media and public relations program to generate ongoing attention, build awareness and result in customers and visitors. The Media Relations and Communications Manager will foster stronger partnerships and relationships through the media and other public outreach outlets by maintaining and building media and public relations through strategic and ongoing outreach. The Media Relations and Communications Manager will also be responsible for managing and creating content for the Museum’s blog, internal and external newsletters and social media including Facebook, Twitter and Instagram.
Please submit your resume and cover letter via our career portal: ttps://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=131527&lang=en_US&source=CC2
The Lower East Side Tenement Museum is seeking outgoing and lively individuals to assist the Museum with a variety of evening events in the Museum’s visitor’s center. This position requires a flexible schedule, the ability to stand for long hours, and the capacity to move heavy furniture. Experience with food and beverage handling, as well as an interest in the history and foods of New York City, while not required, are favored. Customer service experience is required.
The Events Staff will be required to participate in the preparation, execution, and break down of events.
I. Preparation for Events
Preparation for these events includes three stages:
First: Walking or taking public transit to numerous restaurants in the Lower East Side to pick up the various foods that will be served;
Second: Setting up of events spaces and food handling devices;
Third: Food preparation, which includes washing, chopping and plating food.
II. Execution of Events
Event execution includes ‘front of house’ and ‘back of house’ staff:
‘Front of house’ includes a bartender – no drink mixing necessary – and staff to sweep the events space, remove used plates and bottles, empty trash when necessary, restock food table to keep a bountiful appearance, and ability to answer any questions that the patrons may have.
‘Back of house’ will make sure that extra or back up plates of food are ready, and clean the kitchen as the event progresses.
*Staff may be asked to plate and pass hors d’oeuvres.
III. Breakdown of Events
Break down includes removal of all dishes and trash, replacing all Museum furniture to its original state, and the proper and sanitary cleaning of all dishes. All per diem staff will be asked to carry tables and wash dishes.
Please send resumes and cover letters to email@example.com. No phone calls please.
The Shop Associate will become well-versed in all museum programs, tours, and events as well as shop merchandise; both books and gifts. Spending the majority of his/her time on the sales floor, he/she will prioritize a visitor-first focus by actively engaging customers in the shop. He/she will operate both Retail Pro and Altru; this includes ringing up shop sales, performing inventory counts and selling tickets.
How to Apply:
Please submit the following required documents (1) a cover letter (2) a list of your three favorite stores to shop at and why; and (3) your resume (all in either PDF or .doc form) via our career portal.
Full time, Sunday-Thursday, must work some holidays and be available to work evenings as needed.
The Lower East Side Tenement Museum is looking for a Maintenance-Person who will assist with daily maintenance needs and be the point person for Museum security on Sundays and some holidays.
Under the direction of the Facilities Manager, coordinate day-to-day in-house repairs and maintenance for Visitor Center, Museum and office space.
Established in 1988, the Tenement Museum tells the story of American immigration, the core of our continually evolving American identity and a central part of today's national conversation. Personal stories of immigrant families allow visitors to encounter immigration as an essential force in shaping this country and to absorb how much our open society, democratic institutions, cultural creativity, and economic vitality owe to our experience as a nation of immigrants.
The Director, Individual Giving reporting to the VP, Development and working with other key development and museum staff develops and implements the strategies to expand the Museum’s individual donor base through increased annual giving support at the major gift level.
S/he will be responsible for identifying, qualifying, cultivating, soliciting and stewarding current and prospective donors.
● Establish an annual major gifts goal in collaboration with Museum leadership and development staff.
● Actively research and cultivate prospects from a variety of sources including general membership base, public program attendees and the New York philanthropic community.
● Plan and manage all activities related to a major gifts donor cultivation cycle and stewardship program to secure from individuals support for the Museum’s general operations and restricted projects.
● Coordinate with key development staff managing cultivation events to assure that major gift donors and prospects are included.
● Staff Museum Trustees, president and senior management in appropriate major gifts cultivation and solicitation efforts by providing prospect bios, follow-up and other support as indicated.
● Engage with the content of the Museum - tours, public programing, education, conservation - to strategically shape the case for support and to be an effective, confident spokesperson for the Museum.
● Bachelor’s degree and a minimum of 5 – 7 years of not-for-profit fundraising experience, with at least 2- 3 years in individual giving.
● Excellent management, judgement, organizational, research, oral and written communications as well as interpersonal skills.
● Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
● Familiarity with fundraising databases, particularly Altru or Raiser’s Edge.
● Flexibility, a sense of humor, an interest in historic New York and the immigrant experience, and a passion for the Museum’s mission.
How to Apply
Please submit a cover letter and resume through our career portal: https://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=130748&lang=en_US&source=CC2
The Lower East Side Tenement Museum is an equal opportunity employer. We are committed to making all personnel decisions without regard to age, race, creed, religion, color, national origin, disability, marital status, citizenship, pregnancy, sexual orientation, veteran status, genetic predisposition or carrier status, or any other category protected by law.
© 2017 Lower East Side Tenement Museum | 103 Orchard Street, New York, NY 10002 | tel 877.975.3786